Q Bend Limited (trading as Downsizr)
Company number: 16792208
Version 2.0
Last updated: 1 October 2026
Registered in England and Wales
Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
These terms apply to you if someone has offered you an item as a gift through Downsizr. They sit alongside our general terms of service and privacy policy, which also apply to you as a Downsizr user. Where these terms and the general terms differ on a point about gifts, these terms apply
A giftee is someone an item's owner has chosen to receive that item at no cost. You do not buy anything, you do not bid, and you never pay Downsizr anything to receive a gift
Downsizr provides the platform through which the offer, your decision and the handover are arranged. The gift itself is between you and the owner. Downsizr is not a party to the gift
When an owner adds you as a giftee and you do not yet have a Downsizr account, we email you an invitation with a secure link to create one. Each item an owner offers you appears in your account as soon as the offer is sent. We also email you about new offers in a daily summary at 07:00 in your timezone, unless you have switched the summary off
Each offer has a window. It starts at the first 07:00 on a Tuesday or Saturday after the offer is sent, in the item's timezone. You can accept an offer as soon as it appears in your account, even before its window starts. An offer closes at midnight at the end of the sixth day of its window, counting the day it starts as the first. In the last 24 hours of an offer, your gift list may show how many hours it has left. A check runs every six hours and lapses any offer that has closed. If you have not responded when your offer lapses, the item returns to the owner. A lapsed offer is not a rejection on your part, and the owner may choose to offer the item to you again
An owner may offer the same item to several people at once. Where they do, the first person to accept receives the item. If someone else accepts it first, it is removed from your gift list
Nothing. There is no charge to you for receiving a gift through Downsizr
If the item is shipped to you, the owner arranges and pays for the shipping, including any carrier charges and Downsizr's logistics service charge. That charge is described in section 6.4.2 of the general terms. The full cost is shown to the owner before they confirm the booking. You will never be asked for payment details, and Downsizr holds no payment information about you as a giftee
You may accept or decline each offer, and you may add a short message with your decision. You can change your mind. If you accepted, you can withdraw your acceptance until the item is delivered to you. Withdrawing cancels a courier booking that has not yet been collected. If the courier has already collected the item, it will still be delivered, so please contact the owner. If you declined, you can accept instead while the offer is still open and nobody else has accepted it. If you decline, the owner is free to offer the item to someone else or to do something else with it
Declining is always fine. Owners offer items because they hope they will be wanted, not to create an obligation. A polite no helps them move on to their next choice
Once you accept, we ask how you would like to receive the item. You can choose
If you choose delivery or shipping, we need a delivery address from you. You can choose a saved address or add a new one
If you switch to collecting the item yourself before a courier booking is confirmed, the booking is cancelled. Please tell the owner when you switch, so they do not book a courier afterwards. Once a booking is confirmed you may not be able to switch, so please contact the owner. If the courier has already collected the item, it will still be delivered
Occasionally an owner withdraws an item after offering it, and this can happen even after you have accepted. If you had accepted it, the gift does not go ahead, even if it is still shown in your account. If the courier has already collected the item, it may still reach you, so please contact the owner. We know this can be disappointing, but the item remains the owner's until you receive it, and acceptance of an offer is not a contract of sale or a guarantee of receipt
Once you have your item, we may ask you to confirm in your account that you have received it. If it arrives damaged, write to us at support@downsizr.com as soon as you notice the damage
Items offered as gifts are pre-owned personal possessions. The owner describes them in good faith, but neither the owner nor Downsizr gives any warranty about an item's condition, value or fitness for any purpose. Nothing in these terms affects your statutory rights
We look after your information carefully. As a giftee we hold your name, email address and, if you provide them, your phone number and delivery addresses. Your delivery addresses are encrypted at rest, except the country and a map position worked out from the address, which are stored unencrypted so that nearby services can be matched. If a gift is sent by courier, the town it is going to is also stored unencrypted with the booking
When you accept a gift and choose delivery or shipping, your name and delivery address are shared with the owner and, for shipped items, with the courier – they need them to get the item to you. The owner sees your name and your decision on each offer. Beyond that, your details are handled as described in our privacy policy
We send you a daily summary email when you have new offers, at most once a day. You can turn this summary off at any time using the link in the email. Turning it off also stops emails about new offers, because the summary is how they are sent. Your offers still appear in your account
You need a Downsizr account to respond to offers. Our general terms of service govern your account, including the requirement to keep your details accurate and the rule of one account per user type
These terms, and any dispute arising from or in connection with them, are governed by the laws of England and Wales. If you are a consumer in the United States, nothing in these terms takes away protections you have under laws that apply to you and cannot be waived, including, for California residents, the Consumers Legal Remedies Act
If anything here is unclear, or something has gone wrong with a gift, write to us at support@downsizr.com and we will help