Q Bend Limited (trading as Downsizr)
Company number: 16792208
Version 4.2
Last updated: 6 October 2026
Registered in England and Wales
Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Some sections start with an "In short" summary. It helps you read the section, but the full wording of the section is what applies (§ 40.3)
1.1 These terms (the "Terms") are a binding agreement between you and Q Bend Limited (company no. 16792208). Q Bend Limited trades as Downsizr ("we", "us", "our", or "Downsizr"). Its registered office is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
1.2 By creating an account, clicking a button that shows you accept, or using our services (the "Services"), you agree to be bound by:
(a) these Terms in their entirety;
(b) the Privacy Policy;
(c) if you are a Partner or Professional, the Partner Terms (separate document); and
(d) any feature-specific terms we publish (for example, the buyer terms, the store seller terms, the giftee terms, the professional terms or the charity donation terms)
1.3 Depending on where you live, different parts of these Terms apply. If your account country is the United Kingdom, Part VII (UK users) applies. If your account country is the United States, Part VIII (US users) applies. Part VIII contains mandatory arbitration and class-action waiver provisions that you should read carefully. Arbitration means a dispute is decided by a neutral private arbitrator rather than by a judge or jury in court, except for small claims (§ 30). A class-action waiver means you can bring a claim only on your own behalf, not as part of a group or on behalf of others (§ 31.6)
1.4 If you do not agree to these Terms, you must not use the Services
Words with a capital letter, such as Owner or Item, have the meanings given in this section or elsewhere in these Terms
3.1 To use the Services, you must:
(a) be at least 18 years old;
(b) have the legal capacity to enter into these Terms in your country of residence;
(c) provide accurate information on registration and keep it updated;
(d) not be located in a country subject to UK, EU, or US sanctions or trade embargoes;
(e) comply with applicable laws in using the Services
3.2 Owner accounts are for individuals in a personal capacity passing on their own belongings. You must not use an Owner account to trade, to list goods acquired for resale, or to run a business. Listing trading stock or operating commercially requires a Partner account
3.3 If you register on behalf of an organisation, you confirm you have authority to bind it
4.1 You must register to use material parts of the Services
4.2 You are responsible for:
(a) the confidentiality of your credentials, including shared-access credentials under § 8;
(b) all activity under your Account;
(c) notifying us at security@downsizr.com of any unauthorised use
4.3 We may ask you to verify your identity through Stripe Identity before you can use particular Services
4.4 You may have at most one Account of each user type (Owner, Giftee, Partner or Professional), unless we agree otherwise in writing
5.1 Downsizr is a platform that connects Owners with Partners, Marketplaces, Buyers and other users. Except where these Terms say otherwise, Downsizr is not a party to the underlying sale, gift, donation, disposal, or shipment between Users
5.2 For Partner sales, the sale contract is between Owner and Partner. Downsizr helps the two of them find each other, communicate, arrange payment and resolve disputes, but does not sell or buy the Item
5.3 National and international carriers – Royal Mail, Parcelforce, FedEx, UPS, USPS, DHL, Evri, DPD, and comparable – deal with Downsizr on a business-to-business basis. Where you book carriage through the Services, the contract for carriage is between Downsizr and you, and Downsizr has a back-to-back contract with the carrier. This is the only paid Transaction type where Downsizr is the direct counterparty. Local logistics partner jobs are different: a local logistics partner (for example, a local courier or removals firm admitted as a Partner) is engaged as a Partner Transaction, so the contract for the work is between the Owner and the Partner. Downsizr is not the counterparty to that work; it facilitates payment collection as the Partner's limited commercial agent under § 6.6.2
5.4 We do not warrant, endorse, or guarantee any Item, listing, Partner, Marketplace, or User. To warrant something means to promise that it is true. We apply minimum objective criteria when we admit Partners. Those criteria do not replace your own due diligence, meaning the checks you should make yourself before you deal with someone
5.5 Ratings, reviews, and visibility given to Partners on the Services are factual statements (registration status, insurance on file, User ratings, external reviews) and not express or implied endorsements
5.6 Same-country Transactions. For the time being, Partner Transactions must occur within a single country (UK to UK or US to US). Cross-border Marketplace listings remain subject to the Marketplace's own rules
5.7 Third-party Marketplace integrations. The Services connect to third-party Marketplaces (including eBay and Etsy) through their published APIs, which are the interfaces those Marketplaces provide for other software to use. Your use of these integrations is subject to: (a) these Terms, which govern your relationship with Downsizr; (b) the Marketplace's own terms and policies, which govern your relationship with the Marketplace. These Terms are between you and Q Bend Limited only. No Marketplace is a party to, or has any obligation under, these Terms
5.8 Etsy integration disclaimer. DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY Q BEND LIMITED (THE "APPLICATION DEVELOPER"). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT
5.9 Marketplace trademark notices. The term "Etsy" is a trademark of Etsy, Inc. The term "eBay" is a trademark of eBay Inc. This application uses the Etsy API and eBay API but is not endorsed or certified by Etsy, Inc. or eBay Inc
5.10 Marketplace authorisation, scope, and disconnection. When you connect a Marketplace account (eBay or Etsy), you authorise Downsizr to access and act on that account through the Marketplace's API on your behalf. We use that access to create and manage listings and to add tracking details to your Marketplace orders. We also use it to read the shop, listing, and order or receipt information we need to run the integration and to calculate amounts owed. You are responsible for listing only items that the Marketplace's own policies allow. For Etsy, this includes its Creativity Standards, which cover handmade items, vintage items at least 20 years old, and craft supplies. You may disconnect a Marketplace account from your marketplace connections page once it has no active listings. If it still has active listings, end them first. Disconnecting does not remove listings already created on the Marketplace or affect sales already made. If a buyer finds your item through Facebook and buys it in your personal store, it is a personal-store sale and § 6.11 applies
5.11 Personal store. Your personal store lets you sell Items directly to Buyers, without a Partner or a Marketplace. It comes in two variations. A private personal store is open to contacts you invite. A public personal store is open to anyone with a link you have shared. In either variation:
(a) You are the seller. The Buyer's contract for the Item is with you, and Downsizr is not a party to the sale
(b) Payment. Downsizr collects the Buyer's payment as your limited commercial agent under § 6.6.2, through our payment processor (Stripe). Our commission is deducted under § 6.11
(c) Postage. Where a Buyer pays for postage, Downsizr charges it separately, in its own name
(d) Offers. Where you choose to accept offers on an Item, a Buyer's offer stays open for up to 48 hours. Where automatic acceptance is available and you have set a minimum, an offer at or above it is accepted straight away. Otherwise you can accept an offer while it is open. When an offer is accepted, Downsizr takes payment from the Buyer's card on your behalf, and the Item is sold only if that payment succeeds
(e) When an Item sells out. Any other open offers on it close, and those Buyers are not charged
(f) Removing an Item. You cannot take an Item out of your store while an offer on it is open or has been accepted
(g) Changing the price. If you change an Item's price, any checkout for it that is in progress is cancelled. If a Buyer is already paying, the change can be refused, and you can try again in a moment
(h) Access. A contact invitation and a shared link each give access for 60 days. You can withdraw either of them at any time
(i) Store seller terms. Our store seller terms, on our terms and policies page, also apply. Where they and these Terms differ on a point about selling from a personal store, the store seller terms apply
(j) Showing your Items to dealers. If you tick "Dealer outreach" on an Item in your public personal store, you allow Downsizr to tell businesses that buy items like it – dealers, resellers and specialist shops – about that Item. Downsizr sends its title, price and a photo, and a link to your store. You can untick it at any time, and a message about it that has not yet been sent will then not be sent. A business that buys does so through your store, like any other Buyer
5.12 Risk in transit. This § 5.12 applies to carriage of an Item booked with a carrier through the Services, including carriage under § 5.3 and postage for a personal-store order. It does not apply to a local logistics partner job, which § 5.3 treats as a Partner Transaction
(a) Downsizr's role. Downsizr books the carriage, but it never owns or holds the Item, and it does not insure it
(b) Risk. Until an Item is delivered, it is at the Owner's risk as between the Owner and the person receiving it. That means that if it is lost or damaged on the way, the loss falls on the Owner, not on the person receiving it
(c) Claims. A claim for loss or damage in transit is a claim against the carrier, under the carrier's terms. Downsizr's liability for that loss or damage is limited to what it recovers from the carrier, or from the insurer where cover was selected at booking. If Downsizr recovers any sum for that loss or damage, it will pay that sum to the Owner
(d) Cover. Cover is available only where § 6.4.2 offers it when you book, and only up to the amount shown then. A third party provides it, not Downsizr. Postage that Downsizr books for a personal-store order is not insured
(e) How this fits § 5.3 and § 15.2(c). This § 5.12 applies where Downsizr is the direct counterparty for carriage under § 5.3. The exception for § 5.3 in § 15.2(c) is subject to this § 5.12
(f) What this does not limit. This § 5.12 does not limit Downsizr's liability under § 15.1, or for its own failure to take reasonable care, for example by booking the wrong address. Nor does it limit any right you have under consumer law that cannot be excluded
6.1 Cataloguing fee. Owners may be charged a fee for each Item catalogued, at the prevailing rate on the pricing page. Your first ten (10) Items are catalogued free. Further Items are charged at the prevailing per-item rate. Charges are added up and billed in daily batches. A batch is billed only when its total reaches the minimum batch threshold (currently £3 in the UK or $4 in the US). Smaller balances roll forward to the next day. No cataloguing fee is charged for Items inside the free tier, or for Items catalogued at a premium-cataloguing visit location during an active visit benefit (§ 6.5). Nor is it charged on accounts Downsizr has designated as fee-exempt in writing
6.2 Platform commission on Partner sales. Downsizr charges a platform commission on each Partner Transaction. The commission is collected automatically as part of the payment for the Transaction. The prevailing rates are:
Commission rates may change. The rate that applies is shown when you make the Transaction, and current rates are published on the pricing page
6.2.1 Direct Purchase auto-release. This applies where a Partner has confirmed payment for a Direct Purchase Transaction but has not yet confirmed collection of the Item. The funds are held by our payment processor (Stripe) pending release. They are released to the Owner automatically seven (7) days after the Partner confirmed payment, unless a Dispute has been opened under Part VI. The Partner receives a reminder two (2) days before auto-release. Auto-release does not affect either party's right to raise a Dispute under § 17 within the applicable evidence window. Exception for Items the Owner ships. Where the Owner ships the Item and the Partner pays for carriage booked through Downsizr, the seven-day rule does not apply. Instead, the funds are released once the shipment has been delivered and a hold period has passed. The length of the hold period depends on the Item's declared value
6.3 Marketplace commission. Downsizr charges Owners a platform commission on each confirmed Marketplace sale. The prevailing rates are:
We collect the commission from your stored payment method when each sale is confirmed. Sometimes a charge cannot be taken at that time, for example because a card is declined or the amount is below our payment processor's minimum. In that case, the outstanding balance is added to a monthly commission statement and collected then. Amounts below the minimum continue to carry forward. Your statement is available in your account, and each collection is itemised against the sale it relates to
6.4 Subscription. Owners who go beyond the free allowance move to a paid subscription, as set out on the pricing page. Subscriptions are monthly or annual. They are charged in advance at the start of each billing period, to the payment method on file. The pricing page shows the prevailing monthly and annual prices, and those are the prices that apply. You may cancel at any time in your Account settings. Cancellation takes effect at the end of the current billing period, and your subscription stays active until then. Refunds on cancellation follow the applicable Territory Schedule (Part VII for UK users, Part VIII for US users). The premium cataloguing benefit may waive or pause subscription charges, as set out in § 6.5
6.4.1 Cancellation and external marketplace listings. If you cancel your subscription, listings you have already published to external marketplaces (eBay, Etsy) remain on those marketplaces under your control – Downsizr will not modify or remove them. For 90 days after your subscription ends, Downsizr's commission applies to any sale of those listings. After 90 days, Downsizr's commission entitlement ends
6.4.2 Logistics fees. Where Downsizr arranges shipping or carrier collection for an Item, the price you pay is calculated when you book. It is made up of:
The prevailing service-charge rate is shown on the pricing page. The full price is always shown in the booking flow before you confirm, and you are never charged more than the confirmed booking price. For gift dispatches, the Owner pays for the booking. If a gift shipment is cancelled because the giftee changes their plans or you withdraw the gift, the refund is not automatic – contact us and our support team will review it. In any other case, if a shipment is not collected, or the carrier cancels it before dispatch, we refund the logistics fee in full to the original payment method. Once a parcel has been collected, refunds are limited to the amounts we can recover from the carrier under its terms
6.4.3 Local logistics partner bookings. Owners may book a local logistics partner (for example, a local courier or removals firm) through the Services at the price quoted by the partner
(a) Payment is taken from the Owner at the time of booking
(b) Our payment processor (Stripe) collects the funds and holds them pending release. Downsizr itself never holds your funds. The funds are released to the partner after delivery is confirmed and a hold period has passed
(c) If the job is never fulfilled, the Owner is refunded in full automatically. This applies if no partner accepts the job, or if the assigned partner does not confirm within the window stated at booking
(d) The Owner is never charged more than the quoted price confirmed at booking
6.5 Premium cataloguing service. The premium cataloguing service is an optional in-home visit where Downsizr catalogues Items on your behalf. It is currently available in London and the Home Counties only, on weekdays between 10:00 and 16:00. Payment is collected in full when you book, through Stripe Checkout. If you cancel more than 48 hours before the scheduled visit, you get a full refund. If you cancel between 24 and 48 hours before the visit, you get a 50% refund. If you cancel less than 24 hours before the visit, no refund is available. Downsizr may cancel any booking at its discretion (meaning it is Downsizr's choice), with a full refund. The prevailing price is shown on the pricing page and in the booking flow. VAT is added where applicable
Premium cataloguing benefit. For each visit-day paid for, Owners receive two benefits:
(a) free cataloguing of Items at the visit location for twelve months from the first visit date, with no per-item cataloguing fees. This is capped at 500 Items per booking, and the cap is shared across the days of a multi-day booking
(b) a twelve-month waiver of Owner subscription fees, beginning on the first visit date
If you already have an active subscription when the booking is confirmed, we pause your subscription billing with our payment processor for the same twelve months. Charges resume automatically at the end of that period. Any cancellation you had pending is cleared, so that you get the full waiver period
The free-cataloguing benefit is tied to the location of the visit. Items catalogued at any other location, including other addresses added to the account, are charged at the standard per-item cataloguing fee. Items at the visit location beyond the 500-Item cap are also charged at the standard rate. You must not share account credentials, grant shared access to extend the benefit to other households, or misrepresent Items as being at the visit location. Doing so breaches these Terms and may lead to account termination and loss of any active subscription waiver. The visit fee cannot be transferred to anyone else
If the visit is cancelled before it is completed, both benefits are lost and any paused subscription resumes billing. The cancellation refund terms are set out above. You may reschedule a booking once yourself, and rescheduling moves the twelve-month periods to the new first visit date. For any further reschedule, contact Downsizr support. Cancelling part of a multi-day booking loses the entire benefit. Our support team handles cancellation of part of a day
6.6 Payment processing. All payments and payouts are processed by Stripe. A valid payment method is required. You authorise us and Stripe to charge your payment method for fees payable under these Terms
6.6.1 Direct Purchase fund release. Where a Partner buys an Item under a Direct Purchase Transaction, our payment processor (Stripe) holds the purchase price pending release once the Partner confirms payment. Downsizr itself never holds customer funds. The funds are released to the Owner when the Partner confirms collection of the Item. If the Partner has not confirmed collection within seven (7) days of payment, the funds are released to the Owner automatically, unless a Dispute has been opened under § 16. The Owner may also confirm receipt of the Item at any time after handover, to release the funds immediately. Where the Owner ships the Item and the Partner pays for carriage booked through Downsizr, the exception in § 6.2.1 applies instead of the seven-day rule. A release may be reversed where a Dispute is upheld under Part VI
6.6.2 Limited commercial agency. A commercial agent is someone authorised to act for another person in a limited way. For the limited purpose of collecting payment, Downsizr acts as the commercial agent of the party that is to receive payment under a Transaction (the payee). The payee is the Partner, or the Owner where the Owner is the one being paid. In that role, Downsizr collects payment from the paying party through our payment processor (Stripe). A payment made to Downsizr in this way discharges (settles) the payer's obligation to the payee, up to the amount paid, as if paid to the payee directly. This appointment is limited to collecting payment. It does not make Downsizr a party to the underlying Transaction. It supports the commercial-agent exemption under the Payment Services Regulations 2017, the UK rules that regulate payment services
6.7 Taxes. Downsizr does not charge or collect tax on the sale of an item; the seller is responsible for it. Where VAT or sales tax applies to Downsizr's own fees, it is shown when you pay
6.8 Refunds and chargebacks. Refunds are governed by the dispute rules in Part VI and the applicable Territory Schedule. For a sale from a personal store, the buyer terms and our returns and refunds page also apply. A chargeback is when you ask your card issuer to reverse a payment. You must not start a chargeback before raising a dispute under § 16, except where your statutory consumer rights say otherwise. Starting a chargeback too early may lead to your Account being suspended
This section brings together how cancellation works across our paid services. Where it conflicts with anything earlier in § 6, this section applies
6.9.1 Premium cataloguing cancellation. Cancellation more than 48 hours before the scheduled visit entitles you to a full refund. Cancellation between 24 and 48 hours before the visit entitles you to a 50% refund. No refund is available for cancellations less than 24 hours before the visit. If the booking is cancelled before the visit is completed, the premium cataloguing benefits in § 6.5 (free cataloguing at the visit location and the subscription waiver) are lost. Any paused subscription then resumes billing
6.9.2 Monthly subscription cancellation. Monthly subscriptions cancelled mid-cycle continue to the end of the current billing month. No prorated refund, meaning a refund for the unused part, is given for the rest of the month
6.9.3 Annual subscription cancellation. Annual subscriptions cancelled mid-period continue to the end of the paid period. No prorated refund is given for the unused part of the year
6.9.4 Item charges during the cancellation window. Until your subscription expires, the per-item daily cataloguing fee continues to apply for items above the free allowance, on the same terms as a fully active subscription
6.9.5 Marketplace commission grace window. For Items listed on external marketplaces (eBay, Etsy) before your subscription expires, Downsizr's platform commission still applies to any sale of those listings for 90 days after the subscription ends. After that 90-day grace window, Downsizr's commission entitlement on those listings ends. This grace window matches § 6.4.1
6.9.6 Shipping label cancellations. This applies where you have booked and paid for a carrier shipment, for example a courier label bought through the Services. Asking to cancel it sends a cancellation request to the carrier. Cancellation is not guaranteed and needs the carrier's approval. If the carrier confirms the label has not been used, we refund your payment in full. Carrier confirmation can take up to 14 days, and your refund is released only once we receive it. If the carrier has already used or scanned the label, the shipment continues and no refund is due. This clause covers carrier shipments. Cancelling a local logistics partner booking is covered by § 6.4.3. Nothing in this clause limits any statutory cancellation right you may have under § 24.1(b)
6.10.1 When a charity confirms it has received an Item you donated through the Services, Downsizr creates a permanent donation record. It shows the item, the date, the charity's name and registration number, and the confirmed value of the donation. The record is kept unchanged so that it stays reliable for your records in later years
6.10.2 Downsizr provides a yearly donation summary for your tax records, available from your account. For UK users it covers the UK tax year (6 April to 5 April), and for US users the calendar year. These summaries are for your convenience only. Downsizr does not give tax advice. You are responsible for your own tax affairs, and for confirming with HMRC, the IRS or your adviser whether you qualify for any relief
6.10.3 Where a charity provides a written receipt for your donation, the receipt is stored on Downsizr's media hosting service and linked to your donation record. Receipts uploaded from elsewhere cannot be accepted
6.11 Private sale commission. Where an Owner sells an Item directly to a Buyer through Downsizr, rather than through a Partner or a Marketplace, Downsizr charges the Owner a platform commission on the sale. This covers a sale from either variation of an Owner's personal store (§ 5.11). In a private personal store, the Buyer is a contact the Owner invited. In a public personal store, the Buyer reached the Item through a link the Owner has shared. The prevailing rate is:
The commission is deducted automatically at the point of payment and the Owner receives the balance. The seller is paid out after the sale, either automatically or after a review by our staff. Downsizr pays the payment-processing fee out of its commission. This rate applies to every sale covered by this section, in either variation of a personal store, and is not affected by any separate arrangement between the Owner and Downsizr
7.1 For each Item you list, you warrant (promise) that:
(a) you own it, or have lawful authority to list it;
(b) it is not prohibited under § 7.3;
(c) the description and photographs are accurate, not misleading, and do not infringe others' rights;
(d) if you are an Owner, the Item is your personal property and is not acquired for resale
7.2 You grant Downsizr a licence to host, display, and promote your Content. The licence is non-exclusive (you can license the same Content to others), worldwide, and royalty-free (we pay nothing for it). It ends when you delete the Content, except where the law or the Privacy Policy requires us to keep it
7.3 Prohibited Items. The following must not be listed, traded, collected, disposed of, gifted, or shipped via the Services. This list is non-exhaustive, which means items not named here may also be prohibited
A. Unlawful or strictly regulated goods
(a) Stolen, counterfeit, or intellectual-property-infringing goods, including goods that breach trade-mark, copyright, design right, passing-off, or registered design
(b) Firearms, ammunition, explosives, and weapons – including deactivated, replica, decorative, antique, or ceremonial firearms; air weapons, bows, crossbows; any weapon requiring a UK Firearms Certificate, Shotgun Certificate, or US federal or state firearms licence
(c) Bladed articles exceeding 3 inches (7.6 cm) intended as weapons, including swords, daggers, machetes, hunting knives, combat knives, and ceremonial blades. Ordinary kitchen knives listed under the Kitchen and Dining category are excepted
(d) Lock-picking tools, bump keys, master keys to public or commercial spaces, or any tools primarily designed or adapted for burglary
(e) Controlled substances and drug paraphernalia, including cannabis (in any form, regardless of local legality), CBD products, kratom, nitrous oxide canisters (beyond culinary sizes), psychedelics, nootropics, and unregulated supplements with psychoactive claims
(f) Prescription medicines and prescription-only medical devices, including but not limited to CPAP machines, hearing aids requiring fitting, contact lenses, prescription glasses, insulin pumps, blood-glucose monitors, and any Class II or Class III medical device under UK MHRA or US FDA rules
(g) Tobacco, cigarettes, cigars, vapes, e-cigarettes, heated-tobacco products, and nicotine-containing products of any form
(h) Hazardous waste and materials requiring specialised disposal, including asbestos or asbestos-containing materials, lead paint, mercury-containing items (including mercury thermometers), polychlorinated biphenyls (PCBs), beryllium, and any other hazardous substance under UK Hazardous Waste Regulations 2005 or US RCRA. Disposal of these via a licensed Disposal Partner in the appropriate Category is permitted
(i) Fireworks, pyrotechnics, and flares exceeding UK Category F1 / US consumer retail limits
(j) Ivory, including antique ivory, piano keys, scrimshaw, and any item containing more than trace quantities of elephant ivory, save where the item is subject to a current UK Ivory Act 2018 exemption certificate submitted to Downsizr
(k) Human remains, human tissue, human biological material, human hair samples, blood, DNA, stem cells, or any product derived from a living or deceased human body
(l) Taxidermy, wildlife products, and hunting trophies, including CITES-listed species, UK Wildlife and Countryside Act 1981 protected species, coral, shell collections protected under marine wildlife law, and any items for which legitimate provenance cannot be demonstrated
(m) Native American, indigenous, or cultural-heritage artefacts subject to NAGPRA (US), the UK Dealing in Cultural Objects (Offences) Act 2003, or any applicable repatriation statute
(n) Goods requiring UK, EU, or US export licence where such licence has not been obtained, including dual-use technology, cryptographic goods, works of art over certain value thresholds, and archaeological objects
(o) Live animals; animal parts derived from endangered species
(p) Counterfeit currency, replica currency, prop money, or training notes that do not comply with the size or appearance rules of the issuing central bank (UK Bank of England rules; US Treasury 18 USC 471 and prop-money rules)
(q) Official documents – passports, driving licences, national identity cards, residence cards, social security cards, examination certificates, or any other government-issued document, blank or completed
(r) Police, government, intelligence, and military uniforms, badges, warrant cards, insignia, and credentials issued by any UK or US authority. Decommissioned pre-1945 military medals, insignia, and uniforms of purely historical interest are permitted
(s) Body armour in jurisdictions where resale is restricted (including New York, New Jersey, and Connecticut)
(t) Items subject to a current safety recall in the UK (Office for Product Safety and Standards), US (Consumer Product Safety Commission), or other jurisdiction of residence
(u) Items containing third-party personal data that has not been removed before listing. This includes but is not limited to: computers, hard drives, and storage media that have not been factory-reset and securely wiped; mobile phones, tablets, and smart devices retaining user accounts; photographs or albums depicting identifiable third parties who have not consented to sale; medical records; legal or financial documents containing third-party personal information
(v) Antique medical equipment intended for clinical or bodily contact, including walkers with worn components, aged wheelchairs, aged prosthetics, aged mobility aids, and any medical device beyond its manufacturer-stated service life
(w) Chemistry sets, laboratory chemicals, reagents, and alcohol-based antique preparations (including flammable perfumes stored in non-approved packaging) for which hazmat shipping is required and has not been arranged
(x) Items unlawful in your jurisdiction or in the jurisdiction of the recipient
B. Prohibited by platform policy
(z) Nazi, fascist, and hate-group memorabilia, regardless of age or historical framing. Includes swastika-bearing items, SS memorabilia, insignia of proscribed or extremist organisations, and reproductions thereof. Downsizr does not permit these items even where legal to sell
(aa) Slavery-era or colonial-violence artefacts without documented and independently verifiable provenance predating the abolition of slavery, and without an accompanying scholarly or museum-approved provenance narrative
(bb) Confederate battle-flag memorabilia, items depicting enslaved people, and analogous regional hate-symbol memorabilia
(cc) Items depicting, celebrating, or instructing abuse, violence, extremism, terrorism, or hate
(dd) Sex toys, intimate personal-use items, and adult-entertainment devices
(ee) Used undergarments, personal hygiene items, or items with intimate prior use (including used razors, used toothbrushes, used menstrual devices)
(ff) Anti-animal-welfare equipment, including fox-hunting gear, cockfighting equipment, bullfighting equipment, animal traps designed to cause prolonged suffering, and similar items incompatible with contemporary animal-welfare law
(gg) Radioactive items, including Uranium glass, Radium-dial watches, thoriated optics, and other items with measurable radioactive emission. Items of historical or scientific interest may only be listed through a specialist Partner Category admitted by Downsizr
(hh) Items exceeding permissible lead content (including painted antique toys, leaded solder in excess of safety thresholds, and lead-glazed pottery intended for food contact)
C. Restricted categories – allowed only with Downsizr gating
(ii) Wine, spirits, beers, and other alcoholic beverages – allowed only where: the listing is routed through a Partner admitted to the Licensed Alcohol Retailer Category, with evidence of the relevant UK Licensing Act 2003 personal or premises licence, or US state liquor-licence equivalent, on file; the recipient's age is verified (UK 18 / US 21) before the Item is displayed or shipped; and shipment complies with the applicable state or regional alcohol-shipping rules
(jj) Used electronics (computers, phones, tablets, storage media, games consoles, smart devices) – allowed only where the Owner expressly confirms, on listing, that the device has been factory-reset and securely data-wiped, and all third-party user accounts removed, before the Item leaves the Owner's possession. False confirmation is a breach of these Terms and may void consumer-protection obligations of a recipient Partner or Buyer
(kk) Baby and child products – cot beds, car seats, high chairs, pushchairs, nursery furniture, infant sleeping products, booster seats, and related items – allowed only where the Owner expressly confirms, on listing, that: the Item is not subject to a current safety recall in the UK (Office for Product Safety and Standards at productsafety.campaign.gov.uk) or US (Consumer Product Safety Commission at cpsc.gov); the Item has not exceeded any manufacturer-stated expiry date (particularly relevant for car seats, typically 6-10 years from date of manufacture); and the Item has not been involved in a moderate or severe vehicle collision (car seats) or been subject to damage affecting its safety. Downsizr may run automated checks against recall databases and may suspend any listing that matches a recalled product
D. Trading stock
(ll) Trading stock, inventory, or goods acquired for resale – may not be listed via an Owner Account. Commercial sellers must use a Partner Account
E. Downsizr discretion
(mm) Any item we determine, acting reasonably, to be unsuitable for the Services
7.4 We may remove any listing or Account that breaches § 7, without notice. We may refer serious breaches to the authorities. We may cooperate with law-enforcement investigations without further notice to you
8.1 Owners may grant limited access to their Account to another individual (a "Shared User")
8.2 Shared Users may act on the Owner's behalf in respect of the Account, subject to limitations we publish
8.3 The Owner remains contractually responsible for all acts of their Shared Users. Shared-User activity is logged
8.4 Professionals may be granted Shared-User access by their end clients. The Professional contracts on Partner Terms; the client Owner retains a direct Consumer relationship with Downsizr. A Professional may not waive (give up) or override consumer statutory rights on behalf of a client Owner
9.1 Partners and Professionals are governed by the separate Partner Terms addendum, which forms part of your contract with us if you hold a Partner or Professional account
9.2 The consumer protections in the UK Consumer Rights Act 2015 (CRA 2015) and the California Consumers Legal Remedies Act (CLRA) do not extend to Partner or Professional users. That is because their relationship with Downsizr is business-to-business (B2B)
9.3 Admission to the Partner programme requires meeting objective minimum criteria (business registration, insurance where applicable, click-wrap acceptance of the Partner Terms). Admission is not an endorsement
10.1 Subject to these Terms, Downsizr grants you a licence to access and use the Services. The licence is limited, non-exclusive (others have it too), non-transferable (you cannot pass it to anyone else) and revocable (we can withdraw it)
10.2 You must not:
(a) reverse-engineer or extract source code;
(b) use the Services to build a competing product;
(c) scrape or automate access other than via our published APIs;
(d) resell or sublicense the Services;
(e) circumvent access controls or rate limits;
(f) upload malware or code that could disrupt the Services
11.1 The Services and all software, design, logos, and marks (other than User Content) are owned by or licensed to Downsizr
11.2 You retain ownership of Content you submit, subject to the licence in § 7.2
11.3 "Downsizr" is a trading name of Q Bend Limited. You may not use our name, logo, or marks without written permission
12.1 Some information is marked as confidential, or would reasonably be treated as confidential. This includes another User's non-public contact details shared with you for a Transaction. You may use such information only for the purpose it was shared for, and must not disclose it to third parties
12.2 Section 12.1 does not apply to public information, information lawfully acquired from another source, or disclosures required by law
13.1 Our handling of personal data is governed by the Privacy Policy, a separate standalone document
13.2 UK users: the Privacy Policy covers rights under UK GDPR and the Data Protection Act 2018. US users: the Privacy Policy covers applicable state privacy rights, including CCPA/CPRA in California
14.1 You may close your Account at any time via Account settings. Closing does not excuse obligations on ongoing Transactions or unpaid amounts
14.2 We may suspend or terminate your Account, with or without notice, if:
(a) you materially breach these Terms, the Partner Terms (if applicable), or the Privacy Policy;
(b) we reasonably suspect fraudulent or unlawful activity;
(c) you fail to pay due amounts;
(d) a required licence, insurance, or registration lapses (Partners);
(e) a regulator requires suspension;
(f) we cease offering the Services in your country
14.3 Effect of termination:
(a) personal data is retained per the Privacy Policy;
(b) amounts paid are non-refundable except as required by law or § 16;
(c) ongoing Transactions are settled or resolved through § 16;
(d) §§ 7.2, 10.2, 11, 12, 13, 15, 16, 19, and the applicable Territory Schedule survive, meaning they continue to apply after your Account ends
In short: nothing here limits our liability where the law does not allow it, such as for death or personal injury caused by our negligence, or for fraud. Otherwise, our total liability in any 12 months is capped at the fees you paid us in the previous 12 months, or £100 / $100 if that is more. We are not liable for lost profits or other indirect losses. We are not liable for what other users do, except where we are the counterparty under § 5.3. Even then, § 5.12 limits our liability for loss or damage in transit. If a claim against us arises from your breach, your content or your dealings with other users, you must cover our resulting losses and costs. That is what "indemnify" means
UK Consumer statutory rights under the CRA 2015 prevail where this section would reduce them. US state Consumer rights (including under the CLRA and CCPA) prevail where applicable
15.1 Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) liability that cannot be excluded under applicable law, including: §§ 31, 57, 65 of the UK Consumer Rights Act 2015; the UK Unfair Contract Terms Act 1977 (where applicable); California consumer statutes that may not be waived (CLRA §§ 1750 et seq.); and the FTC Act § 5 to the extent applicable
15.2 Subject to § 15.1:
(a) Liability cap. Downsizr's aggregate liability to any User for all claims in any 12-month period shall not exceed the greater of (i) fees paid by that User to Downsizr in the preceding 12 months; or (ii) £100 / $100
(b) Excluded losses. Downsizr is not liable for loss of profits, loss of business, loss of goodwill, or indirect or consequential loss
(c) Third-party conduct. Downsizr is not liable for losses caused by the acts or omissions of any Partner, Professional, Marketplace, Giftee, Buyer, or other User (save where Downsizr is the direct counterparty under § 5.3)
15.3 Indemnification by Users. You indemnify Downsizr, its officers, directors, employees, and agents, and each third-party Marketplace whose API is used by the Services (including Etsy, Inc. and eBay Inc. and their respective affiliates), against any claim, loss, or expense (including reasonable legal fees) arising from:
(a) your breach of these Terms or the Privacy Policy;
(b) your Content or listings;
(c) your Transactions with other Users (not covered by § 5.3);
(d) your breach of applicable law;
(e) your use of the Services to access a third-party Marketplace API
15.4 Partners are subject to the additional and stricter indemnification provisions of the Partner Terms
This Part VI forms part of the Terms. It governs how complaints and disputes are handled. Before seeking any legal remedy, you must use this process, except where mandatory consumer law requires otherwise
16.1 A "Dispute" is a claim by any User that:
(a) an Item received is materially not as described;
(b) an Item paid for has not been delivered or collected;
(c) a payment has been made or received in an incorrect amount;
(d) goods have been damaged in collection, transit, or handling;
(e) a Partner has failed to perform as promised;
(f) fraud has occurred;
(g) any other material failure by another User of the Services has caused loss
16.2 Disputes are handled across five tracks, based on the amount in dispute:
| Track | Amount in dispute | Handling |
|---|---|---|
| Self-serve | Less than £100 / $100 | Reviewed within 48 working hours. Partner may appeal |
| Standard | £100 – £2,000 / $100 – $2,500 | Administrator mediation. 72 working-hour response deadline for respondent. Escalated to administrative review on non-response |
| Escalated | £2,000 – £20,000 / $2,500 – $25,000 | Administrator mediation with manual evidence review. Independent valuation may be required |
| High-value | £20,000 – £100,000 / $25,000 – $125,000 | Administrator mediation with legal review at filing. External ADR referral may be made |
| Legal review | Over £100,000 / $125,000 | External counsel instructed from filing. Every dispute receives legal review |
In the table above, "ADR" means alternative dispute resolution: an independent service outside the courts that helps the parties settle a dispute
17.1 Before raising a formal Dispute, you must attempt to resolve the matter directly with the other party for a period of at least 7 days – by messaging through the Services if you have an Account, or by writing to support@downsizr.com if you do not, in which case we will pass your message to the other party and the 7 days run from the date we do so
17.2 If informal resolution fails or the counterparty does not respond within 7 days, you may file a formal Dispute
18.1 To file, log in to your Account and submit a Dispute via the disputes page. If you do not have an Account, or the disputes page is not available to you, you may file by writing to support@downsizr.com instead, and we will open the Dispute on your behalf. Your filing must include:
(a) the category of Dispute (see § 16.1);
(b) a clear description of what went wrong;
(c) the amount in dispute (to determine the track);
(d) supporting evidence under § 19
18.2 On filing:
(a) the Administrator opens a file and assigns a tracking number;
(b) the respondent receives notification by email and in-Service notice;
(c) for a job carried out by a Partner, other than a local logistics partner booking under § 6.4.3, any payment for the Item that our payment processor (Stripe) holds pending release for that job is held and not released until the Dispute is resolved. A collection fee or disposal fee paid for the job is not held. Where a buyer raises a complaint about a personal-store sale, Downsizr may, at its discretion, hold the seller's payment for that sale while the complaint is reviewed. If it does, our support team tells the seller by email;
(d) the respondent has 72 working hours to respond in the Standard track, or 120 working hours in Escalated / High-value tracks
18.3 Working hours are 09:00-18:00 UK time, Monday to Friday, excluding UK bank holidays. US-track disputes are handled on UK working hours (disclosed to users at filing)
18.4 If the respondent does not respond within the deadline, the Dispute is escalated to administrative review
19.1 The following evidence is expected per category:
| Category | Required evidence |
|---|---|
| Not-as-described | Clear photos of the received Item; the original listing / Partner quote; itemised description of the mismatch |
| Not-received | Tracking number; delivery attempt evidence; communications with counterparty |
| Payment issue | Bank or Stripe statement; agreed vs received amounts; any offer or counter-offer logged |
| Damage | Before and after photos; carriage records; photos of packaging on receipt |
| No-show | Timestamped messages confirming the agreed collection window; photos of location at agreed time |
| Fraud | Narrative and any supporting communications; regulatory reference numbers if reported |
19.2 You may submit up to ten (10) photos and five (5) documents per Dispute without charge. Larger submissions may be permitted with the Administrator's consent
20.1 The Administrator reviews the filing and the response, considers the evidence, and issues a preliminary decision within:
20.2 Possible outcomes:
(a) Resolved for opener – opener gets the refund / Item replacement / action sought;
(b) Resolved for respondent – no refund or remedy;
(c) Split – partial remedy (for example, partial refund; both parties share a loss);
(d) Closed with no action – Dispute withdrawn, insufficient evidence, or not within scope;
(e) External ADR referral – for High-value or complex cases, referred to an independent ADR provider at cost sharing defined in § 22
20.3 The Administrator's decision is recorded with reasons and made available to both parties
21.1 Either party may appeal the Administrator's decision by filing an appeal within 48 hours of the decision, with new material evidence or reasoned argument
21.2 Appeals are reviewed by a senior Administrator. In the High-value and Legal review tracks, the review also has legal input. The appeal decision is final and binding within Downsizr's dispute process. It does not stop you pursuing legal remedies under the applicable Territory Schedule
22.1 UK users. A UK Consumer may refer a Dispute to an approved Alternative Dispute Resolution (ADR) provider where it cannot be resolved through §§ 17-21. Downsizr will nominate an approved ADR provider on request. UK Consumers also keep their right to refer matters to Trading Standards or to bring an action in the English courts (§ 26)
22.2 US users. For disputes that proceed beyond §§ 17-21, § 31 of these Terms applies (AAA arbitration)
22.3 Cost allocation for external ADR referrals. Downsizr pays up to £400 / $500 per referral for UK approved ADR. In other cases, costs may be shared between the parties per ADR provider rules
22.4 Downsizr does not receive compensation for resolving Disputes in its own favour. Administrator decisions are independent
This Part VII applies if your registered account country is the United Kingdom. If your account country is the United States, go to Part VIII
In short: if your account country is the UK, the law of England and Wales applies to these Terms
23.1 These Terms, and any dispute arising from or in connection with them, are governed by the laws of England and Wales
In short: as a UK Consumer you keep all your legal rights. If anything in these Terms conflicts with them, your legal rights win
24.1 Nothing in these Terms overrides any statutory right you have as a Consumer under English law, including under:
(a) the Consumer Rights Act 2015 – including the requirement that digital content and services be of satisfactory quality, as described, and fit for purpose;
(b) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – including your right to cancel certain distance contracts within 14 days;
(c) the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015;
(d) the Unfair Terms in Consumer Contracts provisions of Part 2 of the CRA 2015
24.2 If any provision of these Terms conflicts with your UK consumer statutory rights, the statutory rights prevail
25.1 You may raise a complaint with Downsizr at any time. You can use the contact option shown in your account, which sends your message directly to our support team, who will reply to the email address on your Account. Or you can email support@downsizr.com. We will acknowledge within 2 working days and respond within 15 working days
25.2 You may also:
(a) contact Citizens Advice consumer service (0808 223 1133 or adviceguide.org.uk) for free advice;
(b) refer the matter to an approved Alternative Dispute Resolution provider (§ 22.1);
(c) in relation to data protection, complain to the Information Commissioner's Office (ico.org.uk);
(d) pursue the matter in the English courts (§ 26)
In short: the courts of England and Wales decide any UK dispute that Part VI does not resolve. As a UK Consumer you can still bring a claim in the courts where you live, where the law allows
26.1 The courts of England and Wales have exclusive jurisdiction over any dispute not resolved under Part VI of these Terms, save that:
(a) you retain your statutory rights under regulation 7 of the Civil Jurisdiction and Judgments (Amendment) Regulations 2020 and similar provisions allowing a UK Consumer to bring proceedings in the courts of your country of residence;
(b) Downsizr may bring proceedings in the courts of a User's residence where necessary to enforce an Administrator decision or protect Downsizr's interests
This Part VIII applies if your registered account country is the United States. Part VIII contains mandatory arbitration and class-action waiver provisions
Your right to opt out of arbitration. You may opt out of the arbitration provisions by sending a written notice to legal@downsizr.com within 30 days of first accepting these Terms. Your notice must include your full name, Account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms
In short: if your account country is the US, California law applies to these Terms. Federal arbitration law governs the arbitration clause in § 31
27.1 These Terms, and any dispute arising from or in connection with them, are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of § 31
In short: as a US Consumer you keep all your legal rights under federal and state law. If anything in these Terms conflicts with them, your legal rights win
28.1 Nothing in these Terms overrides any statutory right you have as a Consumer under US federal or California state law, including under:
(a) the Federal Trade Commission Act § 5 (15 U.S.C. § 45);
(b) the California Consumers Legal Remedies Act (Civil Code § 1750 et seq.);
(c) the California Consumer Privacy Act / California Privacy Rights Act;
(d) California's Unfair Competition Law (Business and Professions Code § 17200 et seq.) and False Advertising Law (Business and Professions Code § 17500 et seq.);
(e) equivalent consumer statutes in any other US state of your residence
28.2 If any provision of these Terms conflicts with mandatory US consumer statutory rights, the statutory rights prevail
In short: you can complain to us in your account or by email. You can also go to your state Attorney General or the Federal Trade Commission, use the Dispute process in Part VI, or use small claims or arbitration
29.1 You may raise a complaint either by using the contact option shown in your account – which sends your message directly to our support team, who will reply to the email address on your Account – or by emailing support@downsizr.com. We will acknowledge within 2 US business days and respond within 15 US business days
29.2 You may also:
(a) contact your state Attorney General or consumer-protection agency (for California, the California Department of Justice, oag.ca.gov);
(b) file a complaint with the Federal Trade Commission (reportfraud.ftc.gov);
(c) follow the Dispute process in Part VI;
(d) pursue small-claims remedies under § 30;
(e) invoke arbitration under § 31
In short: you or Downsizr can take an individual claim to a small-claims court instead of arbitration, if the claim is within that court's limit
30.1 Notwithstanding § 31, you or Downsizr may bring an individual action in small-claims court where the amount in dispute is within that court's jurisdictional limit and the action is not brought on a class or consolidated basis
30.2 If either party raises a dispute that is both (a) within small-claims jurisdiction and (b) initially asserted as arbitrable, the other party may elect to have the dispute heard in small-claims court instead
READ THIS SECTION CAREFULLY. It affects your legal rights. You may opt out within 30 days by sending written notice as described at the top of Part VIII
In short: except for small claims (§ 30), a US dispute is decided by a neutral private arbitrator, not by a judge or jury. You can bring a claim only for yourself, not as part of a class or group. You can opt out within 30 days, as explained at the start of Part VIII
31.1 Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your use of the Services (except for disputes that proceed in small-claims court under § 30) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
31.2 The arbitration will be conducted in the English language
31.3 Location. Arbitration hearings will be conducted:
(a) by telephone or videoconference, or by submission of written evidence only, where the amount in dispute is less than US $10,000;
(b) in person in the county or district of your residence (or another place you nominate in writing) where the amount in dispute is US $10,000 or more
31.4 Fees. The AAA Consumer Arbitration Rules govern filing, administrative, and arbitrator fees. Downsizr will pay all fees payable by a consumer under the AAA fee schedule where the Consumer Arbitration Rules so require. This does not relieve you of your own legal costs, which remain your responsibility
31.5 The arbitrator's authority. The arbitrator has exclusive authority to resolve any dispute under these Terms, including:
(a) issues regarding the formation, scope, or enforceability of § 31;
(b) interpretation of the Terms;
(c) any claim by either party for damages or other relief
The arbitrator does not have authority to conduct any proceeding on a class, collective, or representative basis
31.6 Class-action waiver. You and Downsizr each agree that any arbitration or legal action under these Terms will be conducted only on an individual basis and not as a class, collective, or representative action
(a) No party may be a class representative or class member in any class, collective, or representative action
(b) No arbitrator may consolidate more than one individual's claims or preside over any form of representative or class proceeding
(c) This waiver does not apply to a representative action brought under California's Private Attorneys General Act (PAGA) where applicable law prohibits such a waiver; any PAGA action must still be brought in an individual capacity to the extent permitted by law
31.7 Severability of arbitration provisions. If § 31.6 is held unenforceable as to a particular claim or form of relief, then that claim or form of relief (and only that claim or form of relief) must proceed in court under § 27.1, while the remainder of this § 31 continues to apply to all other disputes
31.8 Mass-arbitration protocol. If 25 or more similar arbitration claims are filed against Downsizr by the same law firm or coordinated representation within a 60-day window:
(a) the parties agree to an initial tranche of 10 claims, selected 5 by each side, to proceed as "bellwether" cases on the merits;
(b) all other filings in the coordinated set are stayed pending the outcome of the bellwethers;
(c) after the bellwether decisions, the parties will engage in good-faith global mediation before any further individual claims proceed;
(d) Downsizr will pay the AAA mass-arbitration fees in accordance with the AAA's rules
31.9 Jury trial waiver. You and Downsizr each waive the right to a trial by jury, to the extent permitted by law
In short: you must bring any claim within one year of the event it is about, or you lose it, unless the law requires a different period
32.1 Any claim must be filed within one (1) year of the event giving rise to the claim, or it is permanently waived, except where a shorter or longer period is required by applicable law
In short: if a US dispute does not go to arbitration, the courts in San Francisco County, California decide it. You can still bring a small claim in the court where you live
33.1 For any dispute that is excluded from arbitration under § 31 or where arbitration has been waived, the state and federal courts located in San Francisco County, California have exclusive jurisdiction, except that:
(a) Downsizr may bring proceedings in any jurisdiction to enforce an Administrator decision, an arbitration award, or to protect its intellectual property;
(b) you may bring small-claims actions under § 30 in the small-claims court of your residence
34.1 We may change, suspend, or discontinue the Services at our discretion. Material adverse changes to paid Services will be notified at least 30 days in advance
34.2 We may amend these Terms from time to time by posting the revised version and notifying you. Material changes take effect 30 days after notice; other changes take effect on posting. Continued use after the effective date is acceptance
34.3 If you do not accept an amendment, you must cease using the Services and close your Account before the amendment takes effect
35.1 Downsizr is not liable for delay or failure caused by events beyond our reasonable control. Lawyers call these force majeure events. They include acts of God (natural disasters), war, terrorism, civil unrest, pandemic, governmental action, telecommunications failure, failure of Stripe or another third-party provider, or industrial dispute
36.1 Notices to Downsizr: legal@downsizr.com, or Q Bend Limited, 71-75 Shelton Street, London WC2H 9JQ
36.2 Notices to you will be sent to the email address on your Account
37.1 You may not assign (transfer) your rights or obligations to anyone else without our prior written consent
37.2 Downsizr may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets, without notice
38.1 If any provision of these Terms is held unenforceable, the remaining provisions continue in full force
38.2 These Terms, together with the Partner Terms (if applicable) and the Privacy Policy, constitute the entire agreement between you and Downsizr in respect of the Services
39.1 These Terms are drafted in English. Translations are for convenience only; the English version prevails in case of conflict
40.1 If Downsizr does not use a right, or is slow to use it, that does not mean we have given up that right
40.2 You and Downsizr are independent parties. No partnership, agency, joint venture, or employment is created by these Terms, except the limited payment-collection agency in § 6.6.2
40.3 Headings, and the "In short" summaries at the start of some sections, are for convenience only and do not affect interpretation
40.4 References to a statute, statutory instrument, or regulation include any amendment, replacement, or consolidation
40.5 Introducers and affiliates. An introducer or affiliate who refers you to the Services may earn a commission from Downsizr's own fees when you use the Services. Any such commission is paid by Downsizr out of its own fees, is never charged to you, and does not affect the pricing of any Service you receive
Q Bend Limited, 71-75 Shelton Street, London WC2H 9JQ. Company no. 16792208