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Q Bend Limited (trading as Downsizr)
Company Number: 16792208
Last Updated: 16 February 2026
Welcome to Downsizr. These Terms and Conditions (these "Terms") govern your access to and use of the Downsizr platform and services (the "Service") provided by Q Bend Limited (Company Number 16792208), a company registered in England and Wales with its registered office at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom (referred to as "we", "us", "our", "Q Bend Limited", or "Downsizr").
By creating an account, accessing the Service, or clicking to accept these Terms when prompted, you agree to be bound by these Terms and our Privacy Policy (available at https://downsizr.com/privacy), which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.
These Terms constitute a legally binding agreement between you and Q Bend Limited. We recommend that you print or save a copy of these Terms for your records.
In these Terms, the following words and expressions have the meanings set out below:
"Account" means the user account you create to access the Service.
"AI-Generated Content" means text, descriptions, titles, metadata, valuations, or other content produced by artificial intelligence systems through the Service based on Content you upload.
"Content" means any text, images, photographs, videos, audio recordings, descriptions, narrations, and other materials that you upload, submit, or transmit through the Service.
"Giftee" means a person you have invited through the Service to receive items you wish to gift.
"Item" means any household item, object, or possession catalogued through the Service.
"Listing" means an Item published to a Marketplace through the Service.
"Marketplace" means a third-party e-commerce platform, currently including eBay, Etsy, and Facebook Marketplace, through which Listings may be published via the Service.
"Owner" means a user who catalogues Items through the Service for the purpose of selling, gifting, donating, or otherwise disposing of them.
"Partner" means a vetted business (such as a dealer, auction house, or specialist) that has been invited to join the Downsizr platform and is approved to receive quote requests and transact with Owners.
"Partner Quote" means a quotation provided by a Partner for the purchase, collection, consignment, or other handling of one or more Items.
"Personal Data" has the meaning given in the UK General Data Protection Regulation (UK GDPR).
"Service" means the Downsizr platform, website (https://downsizr.com), and all related tools, features, and services.
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.
To access the Service, you must create an Account using a valid email address. Authentication is handled via secure magic link email. You agree to:
The Service supports multiple user types, including Owners, Giftees, and Partners. Your access to features and information depends on your user type. Additional user types or roles may be introduced from time to time, subject to separate or supplemental terms.
Certain features of the Service, including receiving payments from Item sales and working with Partners, require identity verification. Verification is handled by Stripe, our third-party payment processor, using Stripe Identity. You acknowledge that:
We reserve the right to suspend or terminate your Account at any time for violation of these Terms, suspected fraud, or for any other reason at our reasonable discretion, with or without prior notice. You may terminate your Account at any time through the Account settings or by contacting support@downsizr.com.
Downsizr is a platform that helps you catalogue, organise, and disperse household items through selling, gifting, donating, or other means. The Service includes:
Downsizr is a technology platform that facilitates connections. We are not:
We aim to provide continuous access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, third-party service outages, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of planned maintenance where practicable.
The Service uses artificial intelligence to:
AI-Generated Content is produced by automated systems and may contain inaccuracies, errors, or omissions. You acknowledge and agree that:
You retain ownership of your original Content. AI-Generated Content derived from your Content is owned by you, subject to our licence in Section 9. You grant us a non-exclusive, worldwide, royalty-free licence to use AI-Generated Content for the purpose of providing and improving the Service, including improving our AI models.
The Service integrates with eBay, Etsy, and Facebook Marketplace to allow you to publish Listings. When you connect your Marketplace accounts, you authorise us to:
Your use of Marketplace features is subject to each Marketplace's own terms of service, policies, and requirements. You are responsible for complying with all applicable Marketplace terms. We are not responsible for any actions taken by Marketplaces, including listing removal, account suspension, or fee changes. We may add or remove Marketplace integrations at our discretion.
You are responsible for reviewing and ensuring the accuracy of all Listings before publication. While AI generates initial content, you must verify that descriptions, photographs, prices, conditions, categories, and all other details are accurate and comply with applicable Marketplace requirements and consumer protection laws. We are not liable for errors in AI-Generated Content, Listings, or the consequences of inaccurate Listings.
All transactions conducted through Marketplaces are between you and the buyer. We are not a party to these transactions and have no control over or liability for the quality, safety, or legality of Items; the accuracy of Listings; the ability of buyers to pay; or the ability of sellers to deliver Items. Disputes must be resolved directly with buyers or through the applicable Marketplace's dispute resolution process.
You are responsible for all fees charged by Marketplaces for published Listings and completed transactions, including but not limited to insertion fees, final value fees, and payment processing fees. Downsizr's own commission rates are set out in Section 8.
OAuth access tokens for your connected Marketplace accounts are stored securely and encrypted. You may disconnect a Marketplace account at any time through your Account settings, which will revoke our access. Upon Account termination, all Marketplace connections are revoked. We are not liable for any Marketplace account compromise that does not result from a breach of our security obligations.
Partners are businesses that have been identified, vetted, and invited by Downsizr to join the platform. Partners cannot self-register. Each Partner invitation is unique, single-use, and time-limited. Before admission, Partners must provide:
Items are individually matched to Partners based on category, specialisation, value, and geography. No single Partner sees your full Item catalogue unless you specifically agree to work with a multi-category Partner on a defined bundle. During the quoting process:
When you request quotes, Partners provide quotes independently. You are free to accept, decline, or negotiate any quote. Transactions with Partners are between you and the Partner. We are not a party to these transactions and make no warranties regarding Partner services, reliability, pricing, or the quality of their work. You should independently verify Partner credentials and terms before accepting any quote.
Partner access to your Item information is time-limited. Access is automatically revoked when a quote is rejected, when a quote expires without response, when an Item is removed from your sell category, or within 30 days of a completed transaction. Partners are contractually prohibited from retaining, sharing, or using your personal information or Item details beyond the specific transaction for which it was provided.
We may earn a commission from Partners for transactions facilitated through the Service. This commission is paid by the Partner and does not reduce the amount you receive. Our receipt of commission does not create any fiduciary duty, agency relationship, or obligation to you beyond providing the Service as described in these Terms.
The Service allows you to invite individuals (Giftees) to view Items you wish to offer as gifts. Giftees are invited by email and can only see Items you have specifically offered to them. Giftees cannot browse your full catalogue or see Items in any category other than those you have chosen to share.
When you invite a Giftee, you represent and warrant that you have the Giftee's consent to share their email address with us for the purpose of facilitating the gift offer. You are responsible for ensuring that your use of the gifting feature does not violate any applicable laws, including data protection and privacy laws.
Gift offers and acceptances facilitated through the Service are arrangements between you and the Giftee. We are not a party to these arrangements and have no liability for disputes arising from them.
Your first ten Item listings are provided free of charge. There is no cost to create an Account, catalogue Items within the free tier, or organise your inventory.
Beyond ten Items, the Service requires a paid subscription. Current subscription pricing is published at https://downsizr.com/pricing and may be updated from time to time. We will provide at least 30 days' notice of any subscription price increase. Subscriptions are billed monthly or annually, as selected by you, and are non-refundable except as required by applicable law.
When Items sell through the Service, commission is payable to Downsizr as follows:
Payment processing fees (Stripe) are included within our commission rates. Commission rates may be varied by us from time to time. Any change to commission rates will apply only to transactions initiated after the change takes effect, and we will provide at least 30 days' notice of any increase.
All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Downsizr does not store your full payment card numbers or bank account details. You agree to Stripe's terms of service as a condition of using payment features.
You are responsible for all fees charged by third parties in connection with your use of the Service, including Marketplace insertion fees, final value fees, Partner service charges, shipping costs, and any taxes or duties applicable to your transactions.
Subscription refunds: Subscriptions are non-refundable. Once a subscription payment is processed, whether monthly or annual, it cannot be refunded except in the following circumstances:
Listing fee refunds: Listing fees (charged per item beyond your free tier) are non-refundable once an item has been listed or catalogued, except for duplicate charges or technical errors on our part.
Commission refunds: Commission fees are non-refundable. Commission is not charged if a sale is cancelled or refunded by the buyer through the marketplace or partner's own refund process.
Requesting a refund: To request a refund, contact support@downsizr.com with your account email, payment date and amount, and explanation. We will review requests within 5 business days. Approved refunds will be processed within 5-10 business days to the original payment method.
You may cancel your subscription at any time through your account settings. Upon cancellation:
If a subscription or listing fee payment fails (due to insufficient funds, expired card, or declined card), we will:
You can update your payment method at any time through your account settings. If you have unpaid listing fees or subscription charges, we reserve the right to restrict access to your account and pursue collection of outstanding amounts.
We encourage you to contact us first if you believe you have been charged incorrectly. If you initiate a chargeback or payment dispute with your card issuer without first contacting us:
You retain all ownership rights in Content you upload to the Service. By uploading Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, modify, adapt, process, and distribute your Content solely for the purposes of:
This licence terminates when you delete the relevant Content or close your Account, except to the extent Content has been shared with Marketplaces or Partners prior to deletion (which is governed by their respective terms and policies).
You are solely responsible for your Content and the consequences of uploading or publishing it. You represent and warrant that you own or have the necessary rights, licences, and permissions to upload your Content; your Content does not infringe any third-party intellectual property, privacy, or other rights; and your Content does not violate any applicable law or regulation.
The Service, including its design, features, functionality, code, and underlying technology, is owned by Q Bend Limited and is protected by copyright, trademark, and other intellectual property laws of England and Wales and international treaties. You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Service without our express written permission.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction.
You agree not to:
You may not use the Service to catalogue, sell, gift, or donate:
Our collection, use, and protection of your Personal Data is governed by our Privacy Policy (https://downsizr.com/privacy). By using the Service, you acknowledge that you have read and understood our Privacy Policy.
Without limiting the Privacy Policy, you specifically acknowledge that:
We implement technical and organisational security measures to protect your data and the Service, including:
While we take security seriously and implement industry-standard measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of the Service or your data.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not guarantee that using the Service will result in successful sales, gifts, or disposals of your Items. We make no warranties regarding the accuracy, quality, or effectiveness of AI-Generated Content, Partner Quotes, Marketplace Listings, valuations, or any other output of the Service.
The Service integrates with and relies upon third-party services (Marketplaces, payment processors, AI providers, and others). We are not responsible for the availability, accuracy, or performance of any third-party service, and we disclaim all liability for losses arising from third-party service failures or changes.
We do not guarantee the conduct, reliability, solvency, or performance of any Partner, buyer, Giftee, or other user. While we vet Partners before admission to the platform, we do not guarantee their continued compliance with our standards or their performance in any transaction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Q BEND LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the greater of: (a) the total fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred pounds sterling (£100).
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 or equivalent legislation. If you are a consumer, these Terms do not affect your statutory rights.
If you reside in the United States, you acknowledge that Q Bend Limited is a company incorporated in England and Wales and that the Service is provided from the United Kingdom. Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable state law.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Q Bend Limited, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
This indemnification obligation does not apply to the extent that the relevant claim arises from our negligence, wilful misconduct, or breach of these Terms.
You may request deletion of your Account at any time through your Account settings or by contacting support@downsizr.com. Upon receiving a deletion request, a 30-day grace period will apply, during which you may cancel the request and reactivate your Account.
After the 30-day grace period:
We may suspend or terminate your Account immediately, without prior notice, for any reason, including breach of these Terms, suspected fraud, or prolonged inactivity. We may also discontinue or modify the Service at our discretion.
Sections of these Terms that by their nature should survive termination will survive, including without limitation Sections 5.3 (ownership), 10 (intellectual property), 14 (disclaimers), 15 (limitation of liability), 16 (indemnification), and 18 (dispute resolution).
Before initiating any formal dispute proceedings, you agree to contact us at support@downsizr.com to attempt to resolve the issue informally. We will endeavour to respond within 14 days and to resolve disputes in good faith.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
UK users: Any legal action or proceeding arising from or related to these Terms or the Service shall be brought exclusively in the courts of England and Wales.
US users: Subject to Section 18.4, any legal action or proceeding shall be brought exclusively in the courts of England and Wales. You consent to the personal jurisdiction of these courts. You waive any objection to venue in these courts.
If you are a resident of the United States, you and Q Bend Limited agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. This means that you waive your right to a jury trial and to participate in class actions. Either party may bring a claim in small claims court as an alternative to arbitration. This arbitration provision does not preclude you from bringing issues to the attention of any federal, state, or local agencies that may seek relief on your behalf.
You may opt out of this arbitration provision by sending written notice to support@downsizr.com within 30 days of first accepting these Terms. If you opt out, the jurisdiction provisions of Section 18.3 shall apply.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. For material changes that reduce your rights or increase your obligations, we will provide at least 30 days' advance notice by email. Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may request Account deletion.
These Terms, together with our Privacy Policy and any additional terms to which you agree when using specific features of the Service, constitute the entire agreement between you and Q Bend Limited regarding the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any of our rights or obligations without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or failures of third-party services upon which the Service depends.
A person who is not a party to these Terms shall not have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to support@downsizr.com or to Q Bend Limited, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.
We may from time to time offer additional services, including services for professional users, which may be subject to separate or supplemental terms. Your use of such services will be governed by those additional terms, which will be presented to you before you access them.
Email: support@downsizr.com
Company: Q Bend Limited (trading as Downsizr)
Company Number: 16792208
Registered Office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Website: https://downsizr.com